催促下单，库存不多
Dear X,
Thank you for your inquiry.
Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!
Best regards,
(name)
回应买家砍价
Dear x,
Thank you for your interests in my item.
I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.
However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of % off.
Please let me know for any further questions. Thanks.
Sincerely,
(name)
断货 (out of stock)
Dear X,
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.
…
Please let me know for any further questions. Thanks.
Best Regards,
(Your name)
因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
Dear X,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount. Thank you!
Please let me know if you have any further questions. Thanks.
Best Regards,
(Your name)
关于支付
选择escrow，提醒折扣快结束了
Hello X,
Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation.
Please let me know for any further questions. Thanks.
Best regards,
(Your name)
合并支付及修改价格的操作
Dear X,
If you would like to place one order for many items, please first click
and check your address and order details carefully before clicking “submit”. After that, please inform me, and I will cut down the price to US$. You can refresh the page to continue your payment. Thank you.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
提醒买家尽快付款模板
Dear X,
We appreciated your purchase from us. However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.
If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again! Looking forward to hearing from you soon.
Best Regards,
(Your name)
Dear X,
We appreciate your order from us. You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only have X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.
We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggest suppliers on AliExpress. With more than 3 years’ experience in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect o
ur products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described.
If you have any questions, please contact us; we are happy to help you.
订单超重导致无法使用小包免邮的回复
Dear X,
Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
海关税 (customs tax)
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.
First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items. Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.
I appreciate for your understanding!
Sincerely,
(Your name)
因为物流风险，卖家无法向买家国家发货时给出的回复
Dear X,
Thank you for your inquiry.
I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders. I appreciate for your understanding!
Sincerely,
(Your name)
已发货并告知买家
Dear X,
Thank you for shopping with us.
We have shipped out your order (order ID: ) on Feb. 10 by EMS. The tracking number is . It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
物流遇到问题
Dear X,
Thank you for your inquiry; I am happy to contact you.
We would like to confirm that we sent the package on 16 Jan, 20xx. However, we were informed package did not arrive due to We have re-sent your order by the new tracking number is: It usually takes days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
如果买家希望提供样品，而贵公司不支持样品时，可以这样回复
Dear X,
Thank you for your inquiry; I am happy to contact you.
Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business. If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
th
未付款催单技巧
买家下单未付款原因:
1、拍下后，无法及时联系卖家对细节进行确认
2、拍下后，发现运费过高
3、对同类商品需要再进行比较
4、付款过程出现问题
5、对卖家信誉产生疑虑
对于未付款订单，建议您可以采取以下管理技巧：
1)当订单生成后立即给买家发站内信、邮件，或者利用TradeManager及时和买家进行沟通，了解他对这些“未付款订单”的意见
2)根据买家意见，
a.对价格、运费进行调整，给予折扣，让商品更具竞争力;
b.进一步展示商品，提供图片、细节描述，让买家对商品质量有更深认识;
c.如果买家支付上遇到困难，可以主动帮助买家解决该支付问题;
d.对自己的公司实力进行简单介绍，增加买家信任和购买信心。
3)如果买家24小时内仍未付款也未给予任何回复，可以考虑主动调整价格，系统会自动发送调价后的邮件，通知买家重新关注下单商品
4)有条件可以跟买家进行电话沟通
回复模板：
Dear X,
We appreciated your purchase from us. However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.
If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again! Looking forward to hearing from you soon.
Best Regards,
Dear X,
We appreciate your order from us. You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only have X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.
We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggest suppliers on AliExpress. With more than 3 years’ experience in world trade, we are able to provide the best prices, the highest quality and the superior service .We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are notes described.
If you have any questions, please contact us; we are happy to help you.
也可以通过提醒折扣到期，或者库存不多来刺激买家尽快下单
Please note that there are only 3 days left to get 10% off by making payments
Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.
一、发展目标
1、逐步培养并建立起一支专业素质好，质量过硬，管理完善，机械化程度高的土石方工程施工队伍和一支极具凝聚力且团结高效的电子商务管理队伍。
2、5—20xx年内实现年产值达10亿元人民币以上，且净利润突破2亿元人民币的目标，土石方工程类业务范围逐步涵盖并拓展到各类矿山、公路、铁路、水利、市政、农业及填海等领域。
3、逐步进军商贸领域并趋于成熟，首先从开办2—3个特色性的淘宝网店开始，通过各种电子商务手段，逐渐进驻各类专业性特色品牌网店，以点带面，多渠道，多领域，多元化地拓展业务，并在5—20xx年内同步实现年销售额过亿元，净利润过千万以上的目标。
二、基本思路
1、土石方工程方面：从山西露天煤矿起步，全面开拓晋、陕、蒙、甘、宁及、青海露天矿山工程市场，逐步向沿海地区填海，以及公路、铁路、港口、水利、农业、市政建设、园林绿化等领域发展，从小到大，从易到难，从浅入深，开拓创新，稳中求进，和谐发展。
2、电子商务方面：以网店为主，走特色产品之路，从化妆品起步，逐步向服装、鞋帽、饰品、玩具、各地方性特产等领域或行业持续健康稳定地发展。
三、主要措施
1、制定优惠、激励，培养、吸引各类有专业特色特长的人才，不断壮大公司队伍，逐步提高管理团队的整体素质和综合水平。
2、扎实落实网店各类货源，大量搜寻各类特色产品的供货渠道，货比三家，从价格、质量、服务等方面整体综合对比，择优选择，宁缺毋滥。
3、多渠道地对网店的门面设计(网页设计、技术性照片、宣传标语等)、信誉度、出货率等关键性指标，采取多重手段快速实现稳步提升，并通过各类知名网站、论坛、微信、微博等网络公共频道多元化地宣传推广。
4、采取以分期付款为主的方式，有计划地购置土石方工程所需的各类机械设备(前期以后八轮为主，逐步加购挖掘机、铲运机、炮锤等)。
5、在工程新工区平台逐步拓展完善的基础上，前期以自主购置机械设备为主，逐步分化，吸引社会其他单位或个人(主要是驾驶员)参与购置机械设备(对单台设备投股)并扩大组建公司的整体施工队伍;同时，还可以逐步吸引社会其他单位或个人自主购置的机械设备参与施工。
6、加入中国建设工程网、建程网等网站，广泛收集工程信息，积极参与国家和地方重点工程的招投标活动，力争获得参与更多更好更优的各类工程项目的建设。
7、通过各种合作、合资、分包、转让等形式，多元化地将公司
承接的各类工程项目做大做强。
8、逐步建立健全各项规章制度，使公司及各项目的管理积极健康、持续有序地运行发展。
四、实施步骤及计划
(一)、生产效益
20xx—20xx：
1、在山西灵石等地的露天煤矿，完成土石方工程量1500万方以上(自然方)，实现产值2亿元，净利润1000万左右;
2、电子商务起步阶段，化妆品网店力争实现营业额突破100万元，净利润20万左右。
20xx—20xx：
1、在山西等北方地区的露天矿山，完成土石方工程量5000万方以上(自然方)，实现产值6.5亿元，净利润3300万左右;
2、力争在沿海地区承揽1—2个大型填海工程，完成工程量20xx万方(自然方)，实现产值3亿元，净利润1000万左右;
3、电子商务发展阶段，各类网店店铺突破5家以上，力争实现营业额突破1000万元，净利润200万左右。
20xx—2：
1、在北方地区露天矿山，完成土石方工程量8000万方以上(自然方)，实现产值8亿元，净利润5500万左右;
2、在沿海地区及其他地区和行业领域，完成工程量5000万方(自然方)，实现产值6亿元，净利润2500万左右;
3、电子商务成熟阶段，各类网店店铺营业额力争突破5000万元，创净利润500万左右。
(二)、设备购置
20xx—20xx：购置自卸工程车100辆，挖掘机5台，组织社会车辆约150两(台)。
20xx—20xx：购置工程车100辆，挖掘机10台，装载机5台，其他设备5台套，组织社会车辆约200两(台)。
20xx—20xx：购置工程车150辆，挖掘机20台，其他设备20台套，组织社会车辆约300两(台)。
(三)、队伍建设
1、根据公司各项目计划及进度，到20xx年，培养引进各类专业性技术精英人才30名，其中高工10名以上，其他专业型人才20名。
2、到20xx年，培养引进各类管理型精英人才30名，其中高管3—5名以上，中级管理层人员5—7名，其他管理层人员约20名。
3、到20xx年，公司规模达到800—1000人，其中大专以上学历占总人数的30%，中专以上学历占总人数的50%，其他人员均在初中以上文凭。
(四)、制度建设
1、重视企业文化建设，在起步阶段，坚定确立企业文化，并始终秉承发展，为公司后续长足的发展打下坚实的基础。
2、高度重视企业制度建设，用制度规范人员管理和工程管理。规章制度的建立健全要分别细化到公司的各级部门和工种，坚决杜绝
企业管理的各类环节上的漏洞或空白。
3、各级制度必须做到有章可循，有据可依，有规必守。在制度面前，没有，人人平等，公司员工都必须严于律己。同时，公司还必须配套建立执行制度的监察机构，正真做到用制度管人管事，并有效地保证严格执行制度的可靠性。
4、公司的运营必须切实重视人性化管理，积极听取、采纳员工提出的合理建议及意见,逐步完善实施员工的各项福利工程，并最终全面推行激励机制、年终奖金、分红等优厚。逐步完善、规范制度建设，以人为本，让制度管理于人，也服务于人，多方面，多角度，多层次地推进制度建设。让公司所有员工都能在紧张有序、积极开放、舒适整洁的工作环境下，轻松愉快地享受工作过程，切实高效地完成工作任务。
5、建立健全组织机构建设。按照精兵简政的原则，建立一个高效的服务型组织机构。切实保障公司的各级管理都能正真有章有序、务实高效地运行。
红安县通达汽车维修服务有限公司是红安县唯一一家一类维修企业。经营汽车维修、金属加工、汽车配件、润滑油销售多种业务，历年来一直主导县内维修行业。公司占地面积9000余平方米，设备完善，机修、钣金、油漆、电路、锻工、机床等工种齐全。现有职工30余名，大部分拥有中、高级技术等级职称，经验丰富。公司属于湖北省授权网络成员单位，被省交通厅授予“维修质量信得过汽车维修业户”、“百家信得过企业”;黄冈市授予“先进单位”、“消费者满意单位”等殊荣，取得较好的社会效益，得到广大客户的一致好评。
为了更好地服务于各单位车辆，让广大客户安全营运、放心开车，维修公司决定提高行业管理水平，提升服务质量，规范服务价格，建立一套车辆定点维修、统一结算的方案，免除客户事事参与、处处砍价、终日担心的修车之苦。
一、服务宗旨。
“一流的公司信誉、一流的服务质量、一流的工作效率”是公司的服务宗旨，“更文明、更节省、更快捷”是我们的目标，力争为客户提供高标准的一站式的全程服务。
二、服务程序。
公司让客户自由选择修理员工，亲自参与到修理定价、配件选购等核心问题中去。严谨、完善的《质量保修单》将从质量、价格等多方面保障客户的权益。
尊敬的客户：
您好!
新的一年就要到来了，怀着感恩的心情，向您致以亲切的问候和诚挚的谢意：感谢您对我的支持和帮助，感谢您让我在行业中充满信心和勇气并从中享有收获和喜悦。
保险，未来的生活安排，正在被越来越多的人所和喜爱。我很荣幸能做您的寿险顾问并有机会为您服务。在的日子里，保险让的接触和交流，您的达观与睿智，理解和信任，让我倍受启迪并心存感激。
保险展业其实是一件很辛苦的事，风吹雨打、酸甜苦辣都要经历;不过展业很快乐的，自从行业，保险让我的内心开始变得宽广和融合，坚强与进龋每每心灵受挫、遭受打击时，一想到您还有众多客户的支持和信赖，看到家人期待的目光和眼神，我就不敢让懈怠，而勇敢地在行业中前行。
在的日子里，我不知道您烦过我向您介绍保险，对我的服务感到满意，但我从内心深处都希望您拥有足够的人寿保险，哪怕在我这里购买的。，每当看到身边的人保险而有事承受生命之重时，我就为没能事前向介绍保险而感到自责;而当我看到身边越来越多的人开始拥有人寿保险时，我的内心便充满了无限的快乐与恬静。从容与宁静是生命力量的体现，源于内心的坦然和安全感。人寿保险抵御风险，却可以让人悲痛之余抚慰心灵，让爱的人和所爱的人深切地感知一份绵绵不绝的爱和深切的责任，从而在内心深处升腾起生的勇气与美好新生活的憧憬。这是商品和服务所的。我不止一次地告诫，决不要情面而不向人销售保险，也决不要轻易对行业说“不”，我要在行业中坚定地走下去并给更多的人送去满意的保险服务!
新的一年就要到来了，感谢您让我有机会向您学习和请教，也提前祝福您新的一年大展宏图。我，我将地去学习和进取，以让变得充实和专业。愿您能在未来的日子里，给我更多的支持和帮助，助我在行业中成长!
谢谢!
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深圳大生农业集团有限公司(简称“深圳大生集团”)，英文：Shenzhen dasheng agriculture group，成立于20xx年，前身为福建华信控股有限公司，20xx年经由中国华信董事局会议对其农业、化工、工程和机械板块进行重组脱钩而来。集团是集资产管理、资本运作、生产经营于一体的民营股份制企业，总部位于深圳，其农化与工程板块在上市(股票代码：HK1103)。
集团主营现代化农业基地、农药化肥加工、路桥工程建设、农业技术研发和金融服务等。深圳大生集团有员工近20xx人。20xx年销售收入超380亿，管理总资产超过110亿元，注册资本金20亿元人民币。
旗下企业福建华信控股股份有限公司获20xx年中国对外贸易民营500强企业
广州建材扎根广州，专注于建材的耕耘，属下有各类企业与经营机构十二个，产业涉及建材产业链各个环节。从水泥、特种水泥等传统建材到陶粒、轻质砌块、纤维硅酸盐板材等新型环保墙材;从玻璃钢复合材料到卫浴五金装饰材料，从建材的检测科研到木材等大宗建材贸易。产品广泛应用到城市建设的方方面面，广州市已建和在建的所有大型项目和标志性工程都使用了广州建材的产品和服务，体现了广州建材在行业中的专业水平和雄厚实力。
广州建材视产品安全与可靠为企业生命，一直专注于品质与品牌的建设。属下企业和机构所生产经营的产品都是各自行业中的顶尖品牌，经营规模和实力均位居行业前茅。
广州建材提倡人与自然和谐共处的理念。坚持资源综合利用，努力提升研发与应用绿色、环保、节能低碳新产品的能力。属下多个先进的研发平台，为客户带来高价值的成果和服务。
广州建材积极推进结构调整，转型升级，打造资源整合平台，构建集成服务体系，对接客户产业链，为客户带来持续的竞争优势，一同迈向可续发展的明天和未来。
广州建材以回报股东、回报员工、回报社会为使命，一直加强企业社会责任体系构建，为企业发展、员工成长、社会服务、担负起应尽的责任。
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